Why am I not getting notifications (or notification sounds) from Sortifyd?

  • Updated

If you have added reminders to your calendar events or to-dos in Sortifyd but are not getting notifications or notification sounds, please do the following to make sure that notifications for Sortifyd are enabled correctly on your device.

 

iOS devices

  1. Go to device Settings
  2. Search for Sortifyd
  3. Select Sortifyd and tap Notifications
  4. Make sure Allow Notifications is turned on
  5. Select the type of notification alerts you'd like
  6. If you would like sound notifications, make sure Sounds is also turned on

Android devices

  1. Go to device Settings
  2. Tap Apps
  3. Search for Sortifyd
  4. Select Sortifyd and tap Notifications
  5. Make sure Allow Notifications is turned on and set to Normal
  6. Make sure Do Not Disturb is turned off

The battery optimization setting in Android devices sometimes may also disable sound.  If the above does not work, please do this: go to Settings > Apps and Notifications > Special app access > Battery optimization > Search for Sortifyd and set it to Don't optimize.

 

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