For immediate help, you can search this Support Guide by keyword for answers on a number of topics.
This support guide is accessible from the menu on the homepage of our website. If you're a current user of Sortifyd, you can also access this guide directly through your mobile app, iOS or Android. You can do this directly by tapping on Syd , Sortifyd's friendly mascot, on the top-left of the home screen, and choosing the I need some help on a topic option, or as follows:
- Navigate to the Account screen by tapping
on the tab bar at the bottom of the home screen.
- Tap Support in the About section of the Account screen.
If you still can't find what you're looking for, please email us. If you're a current user of Sortifyd, please email us from your registered email address so we can reference your account to be able to most effectively respond to your inquiry.
Note: When contacting Sortifyd support, please do not share your Account Master Password. As noted in our Terms of Use, Sortifyd will not ask users for their password via mail, email, or phone, or in any other manner. You should never share your password with Sortifyd Support or anyone else who claims to be a Sortifyd employee or representative.