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FAQ

Using Sortifyd

  • Where do I add a record if I cannot find a suitable folder?
  • Where do I save passwords?
  • What if I want to add my own list?
  • What are hint notes?
  • Why did I not get an authentication code in my email?
  • Why is my authentication code not working?
See all 11 articles

Family and access

  • Why would I need to add a non-user to my Sortifyd account?
  • What happens when I delete a family member from my account?
  • Will my Sortifyd account work across different platforms within my family?
  • What platforms does Sortifyd support?

Subscription

  • Is Sortifyd free?
  • What are the benefits of an upgrade to a paid plan?
  • How do I redeem an offer/promo code?
  • How do I increase storage or add more users?
  • How do I unsubscribe from your mailing lists?
  • How do I delete my Sortifyd account?

Feedback and support

  • How do I share improvement ideas?
  • How do I refer a friend?
  • How do I contact Sortifyd support?

Data security and privacy

  • Will I lose all my data if I uninstall the app?
  • I just changed my phone. How will I be able to access my Sortifyd account on my new phone?
  • What happens when I change the master password to my account?
  • What do I do if I forget my personal passcode for Sortifyd?
  • Can I recover my master password if I forget it?
  • How secure is my data on Sortifyd?
See all 7 articles
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