FAQ

Using Sortifyd

• Where do I add a record if I cannot find a suitable folder?
• Where do I save passwords?
• What if I want to add my own list?
• What are hint notes?
• Why did I not get an authentication code in my email?
• Why is my authentication code not working?

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Family and access

• Why would I need to add a non-user to my Sortifyd account?
• What happens when I delete a family member from my account?
• Will my Sortifyd account work across different platforms within my family?
• What platforms does Sortifyd support?

Subscription

• Is Sortifyd free?
• What are the benefits of an upgrade to a paid plan?
• How do I redeem an offer/promo code?
• How do I increase storage or add more users?
• How do I unsubscribe from your mailing lists?
• How do I delete my Sortifyd account?

Feedback and support

• How do I share improvement ideas?
• How do I refer a friend?
• How do I contact Sortifyd support?

Data security and privacy

• Will I lose all my data if I uninstall the app?
• I just changed my phone. How will I be able to access my Sortifyd account on my new phone?
• What happens when I change the master password to my account?
• What do I do if I forget my personal passcode for Sortifyd?
• Can I recover my master password if I forget it?
• How secure is my data on Sortifyd?

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