If you have added reminders to your calendar events or to-dos in Sortifyd but are not getting notifications or notification sounds, please do the following to make sure that notifications for Sortifyd are enabled correctly on your device.
iOS devices
- Go to device Settings
- Search for Sortifyd
- Select Sortifyd and tap Notifications
- Make sure Allow Notifications is turned on
- Select the type of notification alerts you'd like
- If you would like sound notifications, make sure Sounds is also turned on
Android devices
- Go to device Settings
- Tap Apps
- Search for Sortifyd
- Select Sortifyd and tap Notifications
- Make sure Allow Notifications is turned on and set to Normal
- Make sure Do Not Disturb is turned off
The battery optimization setting in Android devices sometimes may also disable sound. If the above does not work, please do this: go to Settings > Apps and Notifications > Special app access > Battery optimization > Search for Sortifyd and set it to Don't optimize.
Note:
After trying the above, if you still do not get notifications, please check and make sure that you were added as an attendee to the calendar event, or as an assignee to a task for which you are not getting reminders. Only attendees and assignees added to events and tasks get reminders. When you add a task in Sortifyd, by default, no assignee is selected.